# Satisfy our customer's needs and expectations.
# Make commitments we fully understand and believe we can meet.
# Meet the commitments made to customers within the agreed timescale.
# Follow a concept of continuous improvement and make best use of our management resources in all quality matters.
# Perform our work in an efficient and professional manner.
# Comply with all applicable laws and regulations.
# Use qualified and experienced staff with the capabilities to achieve our goals.
# Train our staff in the organisation’s policies and procedures.